FAQ

Avellunese™ is owned and operated by Shenzhen Shenha Huamao Technology Co., Ltd.
Business Address: Unit 4D2-70, 4th Floor, Yunsong Building, No. 33 Tairan 8th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen | Email: service@avellunese.com | Legal Representative: Zhang Guifeng

Customer Support Email: service@avellunese.com
Customer Service Phone: +86 18070654790
Customer Service Hours: 8:00 AM–10:00 PM

What does Avellunese™ offer?

Avellunese™ offers marine glass collectibles and decorative glass pieces intended for collecting, display, and decorative use.

How are orders shipped?

We aim to arrange fast shipping after an order is accepted and prepared.

The estimated delivery window applicable to the customer's destination should be displayed before order confirmation where available. Actual delivery may vary because of carrier conditions, destination, customs procedures, holidays, weather, or other transportation circumstances.

Will tracking be available?

When tracking is available, shipment information will be provided after dispatch. Carrier tracking records may require a short period to become active.

What is the return period?

Eligible products may be returned within 30 calendar days after delivery.

How long do refunds take?

Once an eligible refund has been approved following the applicable return review, it is normally completed within 7–10 business days.

What if an item arrives damaged or incorrect?

Please contact service@avellunese.com with your order number and supporting photos or videos where relevant.

If an item is confirmed to be damaged, defective, incorrect, or materially different from its description, we will provide an appropriate return, replacement, or refund solution without requiring the customer to bear costs caused by our error.